Estrategias Heurísticas en Resolución de Problemas: Una Experiencia Integradora Aplicando Tecnología

Heuristics is the process that seeks to understand the method that leads to the solution of problems emphasizing mental processes (Colmenares, Piñero, 2008; Boscán, Klever, 2012). Based on this theory, we seek to link the heuristic strategies applied in problem solving with integrative experiences focused on the use of technology and collaborative work (Arias-Rueda, 2016). The study was conducted with a group of students from the Faculty of Engineering of La Universidad del Zulia who developed an integrative assignment that involved collaborative work including physics problems that they had to develop with pre-established guidelines. The heuristic processes used by the students in their resolution were identified and compared with the theoretical guidelines. To this end, three data collection instruments were used: 1) the assignment with the collaborative work instructions, 2) the instrument for the evaluation of student products, and 3) the self-evaluation instrument with the students' impressions during the development of the assignment. The results obtained showed: Difficulties in the communication of mental processes used to solve a problem, in addition to the contributions made by the integrative experiences and the collaborative work in their learning.