Pedagogical Support through the Implementation of a Virtual Assistant to Personalize Education

Santiago Teodoro Castro Arias; Victor Alfonso Farinango Chushig

doi:10.1007/978-981-99-7353-8_26

Pedagogical Support through the Implementation of a Virtual Assistant to Personalize Education

Título traducido de la contribución: Apoyo pedagógico mediante la implementación de un asistente virtual para personalizar la educación

Santiago Teodoro Castro Arias, Victor Alfonso Farinango Chushig

Grupo de Investigación en Inteligencia Artificial y Reconocimiento Facial (GIIAR)

Producción científica: Contribución a una conferencia › Documento

Resumen

Los asistentes virtuales en educación se han popularizado rápidamente debido a sus ventajas, como la capacidad de responder a las preguntas de los estudiantes 24 h al día, siete días a la semana, mejorando la personalización de la educación. En este estudio, se desarrolló un asistente virtual entrenado en Dialogflow y ejecutado en la plataforma Facebook Messenger para entregar información y resolver consultas de los estudiantes sobre calificaciones, materiales educativos, tareas y otros temas relacionados, personalizando la educación. Se realizó una encuesta a los estudiantes para evaluar su percepción sobre el uso del asistente, y los resultados obtenidos muestran que el asistente tuvo un alto grado de aceptación (100%) en noveno y décimo de bachillerato para la asignatura de ciencias. El 98,7% de los estudiantes tuvo algún grado de satisfacción al interactuar con Ciencia Bot Kitu Kara; lo utilizaron frecuentemente y consideraron que el asistente les ayudó en su proceso de aprendizaje, lo que ratifica que su uso fue frecuente. Por otro lado, la mayoría de los estudiantes recomendarían el uso del asistente en la asignatura aplicada y sugieren su implementación en diferentes asignaturas. Estos resultados indican que los asistentes virtuales, como Ciencia Bot Kitu Kara, aportan un valor añadido a la personalización de la educación, en la que los alumnos reciben apoyo en diferentes áreas educativas.

Título traducido de la contribución	Apoyo pedagógico mediante la implementación de un asistente virtual para personalizar la educación
Idioma original	Inglés estadounidense
DOI	https://doi.org/10.1007/978-981-99-7353-8_26
Estado	Publicada - 18 oct. 2023
Evento	18th Latin American Conference on Learning Technologies (LACLO 2023) - EC Duración: 18 oct. 2023 → 20 oct. 2023 https://laclo2023.ucuenca.edu.ec/call-for-papers/

Conferencia

Conferencia	18th Latin American Conference on Learning Technologies (LACLO 2023)
Período	18/10/23 → 20/10/23
Dirección de internet	https://laclo2023.ucuenca.edu.ec/call-for-papers/

Palabras clave

Learning analytics
Virtual assistant
Personalization of education

Areas de Conocimiento del CACES

111A Educación

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abstract = "Virtual assistants in education have become popular quickly due to their advantages, such as the ability to answer students{\textquoteright} questions 24 h a day, seven days a week, improving education's personalization. In this study, a virtual assistant trained in Dialogflow and executed on the Facebook Messenger platform was developed to deliver information and resolve student queries about grades, educational materials, homework, and other related topics, personalizing education. A survey was conducted with students to evaluate their perception of the use of the assistant, and the results obtained show that the assistant had a high degree of acceptance (100%) in the ninth and tenth year of high school for the science subject. 98.7% of the students had some degree of satisfaction in interacting with Ciencia Bot Kitu Kara; they used it frequently and considered that the assistant helped them in their learning process, which ratifies that its use was frequent. On the other hand, most students would recommend using the assistant in the applied subject and suggest its implementation in different subjects. These results indicate that virtual assistants, such as Ciencia Bot Kitu Kara, provide added value to the personalization of education, in which students receive support in different educational areas.",

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AU - Farinango Chushig, Victor Alfonso

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N2 - Virtual assistants in education have become popular quickly due to their advantages, such as the ability to answer students’ questions 24 h a day, seven days a week, improving education's personalization. In this study, a virtual assistant trained in Dialogflow and executed on the Facebook Messenger platform was developed to deliver information and resolve student queries about grades, educational materials, homework, and other related topics, personalizing education. A survey was conducted with students to evaluate their perception of the use of the assistant, and the results obtained show that the assistant had a high degree of acceptance (100%) in the ninth and tenth year of high school for the science subject. 98.7% of the students had some degree of satisfaction in interacting with Ciencia Bot Kitu Kara; they used it frequently and considered that the assistant helped them in their learning process, which ratifies that its use was frequent. On the other hand, most students would recommend using the assistant in the applied subject and suggest its implementation in different subjects. These results indicate that virtual assistants, such as Ciencia Bot Kitu Kara, provide added value to the personalization of education, in which students receive support in different educational areas.

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KW - Learning analytics

KW - Virtual assistant

KW - Personalization of education

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Pedagogical Support through the Implementation of a Virtual Assistant to Personalize Education

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