Pedagogical Support Through the Implementation of a Virtual Assistant to Personalize Education

Virtual assistants in education have become popular quickly due to their advantages, such as the ability to answer students’ questions 24 h a day, seven days a week, improving education's personalization. In this study, a virtual assistant trained in Dialogflow and executed on the Facebook Messenger platform was developed to deliver information and resolve student queries about grades, educational materials, homework, and other related topics, personalizing education. A survey was conducted with students to evaluate their perception of the use of the assistant, and the results obtained show that the assistant had a high degree of acceptance (100%) in the ninth and tenth year of high school for the science subject. 98.7% of the students had some degree of satisfaction in interacting with Ciencia Bot Kitu Kara; they used it frequently and considered that the assistant helped them in their learning process, which ratifies that its use was frequent. On the other hand, most students would recommend using the assistant in the applied subject and suggest its implementation in different subjects. These results indicate that virtual assistants, such as Ciencia Bot Kitu Kara, provide added value to the personalization of education, in which students receive support in different educational areas.