Key Performance Indicators with a Focus on Higher Education: A Systematic Review Aimed at Definition and Measurement

Christian Oyola Flores; Diana Arce Cuesta; Jessica Zúñiga García; Fernando Pesántez Avilés; Juan Cárdenas Tapia

doi:10.1007/978-3-032-12879-9_22

Key Performance Indicators with a Focus on Higher Education: A Systematic Review Aimed at Definition and Measurement

Producción científica: Capítulo del libro/informe/acta de congreso › Contribución de conferencia › revisión exhaustiva

Resumen

Key Performance Indicators (KPIs) play a crucial role in quality assurance in Higher Education; however, defining and measuring KPIs represents a challenge due to the wide variety of contexts, differences, and expectations that characterize Higher Education Institutions (HEIs). This study aims to examine how KPIs are defined and controlled within the framework of business process management in Higher Education. To this end, this paper systematically reviews relevant literature to guide higher education administrators and further research. This work discusses the findings related to experiences, proposals, and outstanding issues that emerge from the literature review analysis.

Idioma original	Inglés
Título de la publicación alojada	Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2
Editores	Alvaro Rocha, Francisco J. García Peñalvo, Ramiro Gonçalves, Alicia García-Holgado, Fernando Moreira
Editorial	Springer Science and Business Media Deutschland GmbH
Páginas	229-244
Número de páginas	16
ISBN (versión impresa)	9783032128782
DOI	https://doi.org/10.1007/978-3-032-12879-9_22
Estado	Publicada - 2026
Evento	19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Salamanca, Espana Duración: 25 jun. 2024 → 28 jun. 2024

Serie de la publicación

Nombre	Lecture Notes in Networks and Systems
Volumen	1747 LNNS
ISSN (versión impresa)	2367-3370
ISSN (versión digital)	2367-3389

Conferencia

Conferencia	19th Iberian Conference on Information Systems and Technologies, CISTI 2024
País/Territorio	Espana
Ciudad	Salamanca
Período	25/06/24 → 28/06/24

Nota bibliográfica

Publisher Copyright:
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2026.

Acceder al documento

10.1007/978-3-032-12879-9_22

Otros archivos y enlaces

Enlace a la publicación en Scopus

Citar esto

Oyola Flores, C., Arce Cuesta, D., Zúñiga García, J., Pesántez Avilés, F., & Cárdenas Tapia, J. (2026). Key Performance Indicators with a Focus on Higher Education: A Systematic Review Aimed at Definition and Measurement. En A. Rocha, F. J. García Peñalvo, R. Gonçalves, A. García-Holgado, & F. Moreira (Eds.), Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2 (pp. 229-244). (Lecture Notes in Networks and Systems; Vol. 1747 LNNS). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-032-12879-9_22

Oyola Flores, Christian ; Arce Cuesta, Diana ; Zúñiga García, Jessica et al. / Key Performance Indicators with a Focus on Higher Education : A Systematic Review Aimed at Definition and Measurement. Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2. editor / Alvaro Rocha ; Francisco J. García Peñalvo ; Ramiro Gonçalves ; Alicia García-Holgado ; Fernando Moreira. Springer Science and Business Media Deutschland GmbH, 2026. pp. 229-244 (Lecture Notes in Networks and Systems).

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abstract = "Key Performance Indicators (KPIs) play a crucial role in quality assurance in Higher Education; however, defining and measuring KPIs represents a challenge due to the wide variety of contexts, differences, and expectations that characterize Higher Education Institutions (HEIs). This study aims to examine how KPIs are defined and controlled within the framework of business process management in Higher Education. To this end, this paper systematically reviews relevant literature to guide higher education administrators and further research. This work discusses the findings related to experiences, proposals, and outstanding issues that emerge from the literature review analysis.",

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note = "Publisher Copyright: {\textcopyright} The Author(s), under exclusive license to Springer Nature Switzerland AG 2026.; 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 ; Conference date: 25-06-2024 Through 28-06-2024",

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Oyola Flores, C , Arce Cuesta, D , Zúñiga García, J , Pesántez Avilés, F & Cárdenas Tapia, J 2026, Key Performance Indicators with a Focus on Higher Education: A Systematic Review Aimed at Definition and Measurement. En A Rocha, FJ García Peñalvo, R Gonçalves, A García-Holgado & F Moreira (eds.), Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2. Lecture Notes in Networks and Systems, vol. 1747 LNNS, Springer Science and Business Media Deutschland GmbH, pp. 229-244, 19th Iberian Conference on Information Systems and Technologies, CISTI 2024, Salamanca, Espana, 25/06/24. https://doi.org/10.1007/978-3-032-12879-9_22

Key Performance Indicators with a Focus on Higher Education: A Systematic Review Aimed at Definition and Measurement. / Oyola Flores, Christian ; Arce Cuesta, Diana ; Zúñiga García, Jessica et al.
Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2. ed. / Alvaro Rocha; Francisco J. García Peñalvo; Ramiro Gonçalves; Alicia García-Holgado; Fernando Moreira. Springer Science and Business Media Deutschland GmbH, 2026. p. 229-244 (Lecture Notes in Networks and Systems; Vol. 1747 LNNS).

Producción científica: Capítulo del libro/informe/acta de congreso › Contribución de conferencia › revisión exhaustiva

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AB - Key Performance Indicators (KPIs) play a crucial role in quality assurance in Higher Education; however, defining and measuring KPIs represents a challenge due to the wide variety of contexts, differences, and expectations that characterize Higher Education Institutions (HEIs). This study aims to examine how KPIs are defined and controlled within the framework of business process management in Higher Education. To this end, this paper systematically reviews relevant literature to guide higher education administrators and further research. This work discusses the findings related to experiences, proposals, and outstanding issues that emerge from the literature review analysis.

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Oyola Flores C , Arce Cuesta D , Zúñiga García J , Pesántez Avilés F , Cárdenas Tapia J. Key Performance Indicators with a Focus on Higher Education: A Systematic Review Aimed at Definition and Measurement. En Rocha A, García Peñalvo FJ, Gonçalves R, García-Holgado A, Moreira F, editores, Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2. Springer Science and Business Media Deutschland GmbH. 2026. p. 229-244. (Lecture Notes in Networks and Systems). doi: 10.1007/978-3-032-12879-9_22