Importance of Emotional Intelligence for Leadership Success in Companies in the Commercial Sector of Guayaquil

Jair Vicente Villamar Pacheco; Marcelo Javier Bastidas Jimenez

doi:10.37957/rfd.v9i2.161

Importance of Emotional Intelligence for Leadership Success in Companies in the Commercial Sector of Guayaquil

Título traducido de la contribución: Importancia de la Inteligencia Emocional para el Éxito del Liderazgo en Empresas del Sector Comercial de Guayaquil

Jair Vicente Villamar Pacheco
, Marcelo Javier Bastidas Jimenez

Grupo de Investigación de Ingeniería de Software e Ingeniería del Conocimiento (GIISIC)

Producción científica: Contribución a una revista › Artículo

Resumen

La inteligencia emocional es un factor que ha ido tomando más relevancia dentro del mundo empresarial. El objetivo de la presente investigación es determinar qué tan importante es la inteligencia emocional para lograr el éxito del liderazgo en las empresas del sector comercial de Guayaquil, identificando componentes claves que influyen en los líderes en la resolución de conflictos y en el entorno laboral. La investigación utilizó el tipo de investigación mixta, la cual tiene un alcance descriptivo. Se determinó realizar encuestas a 152 colaboradores del sector comercial y tres entrevistas dirigidas a expertos en el tema. Entre los principales resultados se obtuvo que los líderes son muy empáticos, tienen una muy buena comunicación, usan de manera eficaz las habilidades emocionales a la hora de resolver conflictos, aunque también deben trabajar más en cuanto a la motivación de su equipo de trabajo y un poco en la mejora del clima laboral. En conclusión, los hallazgos obtenidos resaltan como los líderes en su gran mayoría han aplicado los componentes claves de la inteligencia emocional para así tener un entorno laboral sano y un equipo de trabajo productivo.

Título traducido de la contribución	Importancia de la Inteligencia Emocional para el Éxito del Liderazgo en Empresas del Sector Comercial de Guayaquil
Idioma original	Inglés estadounidense
Páginas (desde-hasta)	68-83
Número de páginas	16
Publicación	Revista tecnológica ciencia y educación Edwards Deming
Volumen	9
N.º	9
DOI	https://doi.org/10.37957/rfd.v9i2.161
Estado	Publicada - 5 ene. 2025

Palabras clave

Business leadership
Commercial sector
Emotional intelligence
Leadership success
Work environment

Areas de Conocimiento del CACES

614A Comercio

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10.37957/rfd.v9i2.161

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Other Link

Patrones de Consumo en la Relación del Clima Laboral en el Servicio al Cliente Considerando Técnicas de Ciencia de Datos (PACCLISCD)
Bastidas Jimenez, M. J. (Investigador Secundario), Jara Molina, M. R. (Investigador principal), Guaman Loza, H. W. (Estudiante Investigador), Mora Naula, M. X. (Estudiante Investigador), Sanchez Bustamante, B. N. (Estudiante Investigador), Villamar Pacheco, J. V. (Estudiante Investigador), Rivas Herrera, E. M. (Estudiante Investigador) & Robayo Vera, A. D. (Estudiante Investigador)
15/07/24 → …
Proyecto: Investigación y Desarrollo

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abstract = "Emotional intelligence is a factor that has become more relevant in the business world. It is known that emotional intelligence is the ability to recognize and understand one's own emotions and those of others, thanks to this it has gained more recognition within the workplace. The objective of this research is to determine how important emotional intelligence is to achieve leadership success in companies in the commercial sector of Guayaquil, by identifying its key components that greatly influence leaders and also how it contributes to conflict resolution and improvement of the work environment. In this research, the mixed type of research was used, which has a descriptive scope, in this model the quantitative and qualitative perspective is combined that helps to have a deeper analysis. To this end, it was determined to carry out surveys of 152 employees in the commercial sector and three interviews aimed at experts in the field. Among the main results, it was obtained that leaders are very empathetic, have very good communication, effectively use emotional skills when resolving conflicts, although they must also work more in terms of the motivation of their work team and a little in improving the work environment, this can be achieved by conducting face-to-face workshops. In conclusion, the findings obtained highlight how the vast majority of leaders have applied the key components of emotional intelligence in order to have a healthy work environment and a productive work team.",

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Importance of Emotional Intelligence for Leadership Success in Companies in the Commercial Sector of Guayaquil

Resumen

Palabras clave

Areas de Conocimiento del CACES

Acceder al documento

Otros archivos y enlaces

Proyectos

Patrones de Consumo en la Relación del Clima Laboral en el Servicio al Cliente Considerando Técnicas de Ciencia de Datos (PACCLISCD)

Citar esto