Application of BPM to Improve the Process of Creating Commercial Items in a Tracking and Monitoring Company

Shirley Coque, Fernando Sarmiento

Resultado de la investigación: Capítulo del libro/informe/acta de congresoContribución de conferenciarevisión exhaustiva

Resumen

This study describes how SM, a company dedicated to the sale of electronic devices with tracking and monitoring, improved its process of creating customized items using BPM. The repetitive steps of the Deming method and the commitment of management were fundamental to determine the roles and functions of those responsible for the process, which made it easier to reassign functions, in addition to the creation of a new role to oversee the entire process. The times of the previous process and the improved process were taken, showing a clear difference in the times of receipt and approval of the items, verification of requirements by different departments, and the release of the items. In this work, a solution was designed, developed, and implemented with BonitaSoft that significantly improved a process whose nature is to adjust to the customer’s requirements.

Idioma originalInglés
Título de la publicación alojadaApplied Technologies - 3rd International Conference, ICAT 2021, Proceedings
EditoresMiguel Botto-Tobar, Sergio Montes León, Pablo Torres-Carrión, Marcelo Zambrano Vizuete, Benjamin Durakovic
EditorialSpringer Science and Business Media Deutschland GmbH
Páginas239-251
Número de páginas13
ISBN (versión impresa)9783031038839
DOI
EstadoPublicada - 2022
Evento3rd International Conference on Applied Technologies, ICAT 2021 - Quito, Ecuador
Duración: 27 oct. 202129 oct. 2021

Serie de la publicación

NombreCommunications in Computer and Information Science
Volumen1535 CCIS
ISSN (versión impresa)1865-0929
ISSN (versión digital)1865-0937

Conferencia

Conferencia3rd International Conference on Applied Technologies, ICAT 2021
País/TerritorioEcuador
CiudadQuito
Período27/10/2129/10/21

Nota bibliográfica

Publisher Copyright:
© 2022, Springer Nature Switzerland AG.

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