Use of Bots to Support Management Software Development and Streamline Client/Producer Communication in the 5.0 Industry

Gustavo Caiza, Fernando Ibarra-Torres, Marcelo V. Garcia, Valeria Barona-Pico

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Scopus citations

Abstract

Bots built on management software platforms are a new tool to improve daily communication between users of the same application. Its use shows advantages thanks to the possibility of automating the process of communication, production and distribution of products in general, and even to follow live events or news information that is published through the respective modules of the management systems. Gradually, companies are adapting their strategies to the use of these tools and process automation. This research presents the results of a discussion group with forty-six professionals in the software developer, which aims to analyze the bot phenomenon in Ecuador. The initial results reveal that software development and the industry are in a stage of adoption of this technology, although the first success stories can already be seen. The discussion group was formed taking into account the experience in the area of software development and the practice in the implementation of bots.

Original languageEnglish
Title of host publicationTrends and Applications in Information Systems and Technologies
EditorsÁlvaro Rocha, Hojjat Adeli, Gintautas Dzemyda, Fernando Moreira, Ana Maria Ramalho Correia
PublisherSpringer Science and Business Media Deutschland GmbH
Pages401-410
Number of pages10
ISBN (Print)9783030726591
DOIs
StatePublished - 2021
EventWorld Conference on Information Systems and Technologies, WorldCIST 2021 - Terceira Island, Portugal
Duration: 30 Mar 20212 Apr 2021

Publication series

NameAdvances in Intelligent Systems and Computing
Volume1367 AISC
ISSN (Print)2194-5357
ISSN (Electronic)2194-5365

Conference

ConferenceWorld Conference on Information Systems and Technologies, WorldCIST 2021
Country/TerritoryPortugal
CityTerceira Island
Period30/03/212/04/21

Bibliographical note

Publisher Copyright:
© 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Keywords

  • Artificial intelligence
  • Bots
  • Industry
  • Management software
  • Software development

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