Key Performance Indicators with a Focus on Higher Education: A Systematic Review Aimed at Definition and Measurement

Christian Oyola Flores; Diana Arce Cuesta; Jessica Zúñiga García; Fernando Pesántez Avilés; Juan Cárdenas Tapia

doi:10.1007/978-3-032-12879-9_22

Key Performance Indicators with a Focus on Higher Education: A Systematic Review Aimed at Definition and Measurement

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

Key Performance Indicators (KPIs) play a crucial role in quality assurance in Higher Education; however, defining and measuring KPIs represents a challenge due to the wide variety of contexts, differences, and expectations that characterize Higher Education Institutions (HEIs). This study aims to examine how KPIs are defined and controlled within the framework of business process management in Higher Education. To this end, this paper systematically reviews relevant literature to guide higher education administrators and further research. This work discusses the findings related to experiences, proposals, and outstanding issues that emerge from the literature review analysis.

Original language	English
Title of host publication	Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2
Editors	Alvaro Rocha, Francisco J. García Peñalvo, Ramiro Gonçalves, Alicia García-Holgado, Fernando Moreira
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	229-244
Number of pages	16
ISBN (Print)	9783032128782
DOIs	https://doi.org/10.1007/978-3-032-12879-9_22
State	Published - 2026
Event	19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Salamanca, Spain Duration: 25 Jun 2024 → 28 Jun 2024

Publication series

Name	Lecture Notes in Networks and Systems
Volume	1747 LNNS
ISSN (Print)	2367-3370
ISSN (Electronic)	2367-3389

Conference

Conference	19th Iberian Conference on Information Systems and Technologies, CISTI 2024
Country/Territory	Spain
City	Salamanca
Period	25/06/24 → 28/06/24

Bibliographical note

Publisher Copyright:
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2026.

Keywords

Educational indicators
Higher education
KPIs
Performance Measurement
Systematic review

Access to Document

10.1007/978-3-032-12879-9_22

Cite this

Oyola Flores, C., Arce Cuesta, D., Zúñiga García, J., Pesántez Avilés, F., & Cárdenas Tapia, J. (2026). Key Performance Indicators with a Focus on Higher Education: A Systematic Review Aimed at Definition and Measurement. In A. Rocha, F. J. García Peñalvo, R. Gonçalves, A. García-Holgado, & F. Moreira (Eds.), Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2 (pp. 229-244). (Lecture Notes in Networks and Systems; Vol. 1747 LNNS). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-032-12879-9_22

Oyola Flores, Christian ; Arce Cuesta, Diana ; Zúñiga García, Jessica et al. / Key Performance Indicators with a Focus on Higher Education : A Systematic Review Aimed at Definition and Measurement. Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2. editor / Alvaro Rocha ; Francisco J. García Peñalvo ; Ramiro Gonçalves ; Alicia García-Holgado ; Fernando Moreira. Springer Science and Business Media Deutschland GmbH, 2026. pp. 229-244 (Lecture Notes in Networks and Systems).

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Oyola Flores, C , Arce Cuesta, D , Zúñiga García, J , Pesántez Avilés, F & Cárdenas Tapia, J 2026, Key Performance Indicators with a Focus on Higher Education: A Systematic Review Aimed at Definition and Measurement. in A Rocha, FJ García Peñalvo, R Gonçalves, A García-Holgado & F Moreira (eds), Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2. Lecture Notes in Networks and Systems, vol. 1747 LNNS, Springer Science and Business Media Deutschland GmbH, pp. 229-244, 19th Iberian Conference on Information Systems and Technologies, CISTI 2024, Salamanca, Spain, 25/06/24. https://doi.org/10.1007/978-3-032-12879-9_22

Key Performance Indicators with a Focus on Higher Education: A Systematic Review Aimed at Definition and Measurement. / Oyola Flores, Christian ; Arce Cuesta, Diana ; Zúñiga García, Jessica et al.
Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2. ed. / Alvaro Rocha; Francisco J. García Peñalvo; Ramiro Gonçalves; Alicia García-Holgado; Fernando Moreira. Springer Science and Business Media Deutschland GmbH, 2026. p. 229-244 (Lecture Notes in Networks and Systems; Vol. 1747 LNNS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Oyola Flores C , Arce Cuesta D , Zúñiga García J , Pesántez Avilés F , Cárdenas Tapia J. Key Performance Indicators with a Focus on Higher Education: A Systematic Review Aimed at Definition and Measurement. In Rocha A, García Peñalvo FJ, Gonçalves R, García-Holgado A, Moreira F, editors, Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2. Springer Science and Business Media Deutschland GmbH. 2026. p. 229-244. (Lecture Notes in Networks and Systems). doi: 10.1007/978-3-032-12879-9_22