Importance of Emotional Intelligence for Leadership Success in Companies in the Commercial Sector of Guayaquil

Emotional intelligence is a factor that has become more relevant in the business world. It is known that emotional intelligence is the ability to recognize and understand one's own emotions and those of others, thanks to this it has gained more recognition within the workplace. The objective of this research is to determine how important emotional intelligence is to achieve leadership success in companies in the commercial sector of Guayaquil, by identifying its key components that greatly influence leaders and also how it contributes to conflict resolution and improvement of the work environment. In this research, the mixed type of research was used, which has a descriptive scope, in this model the quantitative and qualitative perspective is combined that helps to have a deeper analysis. To this end, it was determined to carry out surveys of 152 employees in the commercial sector and three interviews aimed at experts in the field. Among the main results, it was obtained that leaders are very empathetic, have very good communication, effectively use emotional skills when resolving conflicts, although they must also work more in terms of the motivation of their work team and a little in improving the work environment, this can be achieved by conducting face-to-face workshops. In conclusion, the findings obtained highlight how the vast majority of leaders have applied the key components of emotional intelligence in order to have a healthy work environment and a productive work team.