Abstract
In recent years, generative artificial intelligence (GAI) has gained significant importance in production and operations management (POM) due to its potential to enhance worker productivity. This article aims to characterise the impact of GAI on workload, efficiency and labour productivity across various industries. The research question was formulated and, using the CIMO framework (context, intervention, mechanism, outcome), the search and retrieval of articles were conducted in the Scopus and Web of Science (WoS) databases, and yielded 149 articles. After the selection, evaluation and content analysis of each study, 74 articles were ultimately included in the systematic literature review. Seven industries were identified in which GAI has demonstrated impacts on workload, efficiency and labour productivity, with four sectors accounting for 80% of the studies. The impacts of GAI reveal four trends, all of them key in POM: automation and optimisation of workflows; support in decision making; improvement in human-machine interactions; enhancement in communication. To fully apply the potential of this technology, it is necessary to continue researching and addressing the identified issues, including ethical, employment, privacy and information quality challenges.
| Original language | English |
|---|---|
| Pages (from-to) | 1408-1413 |
| Number of pages | 6 |
| Journal | IFAC-PapersOnLine |
| Volume | 59 |
| Issue number | 10 |
| DOIs | |
| State | Published - 1 Jul 2025 |
| Event | 11th IFAC Conference on Manufacturing Modelling, Management and Control, MIM 2025 - Trondheim, Norway Duration: 30 Jun 2025 → 3 Jul 2025 |
Bibliographical note
Publisher Copyright:© 2025 Elsevier B.V.. All rights reserved.
Keywords
- efficiency
- Generative artificial intelligence
- productivity
- workforce
- workload
Projects
- 1 Active
-
Design and Application of Continuous Improvement Techniques for Industrial and Social Development
Rangel Donoso, F. R. (Col), Teran Alvarado, A. F. (Col), Rojas Parraga, T. C. (Col), Mendieta Villalba, N. M. (Col), Garces Villon, L. L. (Col), Founes Merchan, J. P. (Col), Caamaño Gordillo, L. D. (PI), Rodriguez Quintana, R. E. (Col), Iñiguez Magallanes, H. F. (Col), Toala Moran, E. A. (Col), Gonzalez Vasquez, A. E. (Col), Aguirre Diaz, B. L. (Student), Bustos Velasco, J. R. (Student), Ruiz López, C. A. (Student), Paguay Aguilar, E. S. (Student), Gualpa Cañar, J. J. (Student), Siguencia Morla, C. X. (Student), Villacis Recalde, M. N. (Student), Vasconez Corral, G. D. (Student), Arevalo Cedeño, E. B. (Student), Leon Shunta, M. B. (Student), Moreira Rivera, D. N. (Student), Calderon Rugel, T. A. (Student), Gonzalez Toapanta, G. S. (Student), Allauca Ayauca, R. A. (Student), Torres Tumbaco, C. N. (Student), Freire Ron, J. J. (Student), Villalta Flores, C. A. (Student), Leyton Salinas, A. F. (Student), Peña Pesantes, A. R. (Student), Moyano Pozo, C. J. (Student), Realpe Medina, J. J. (Student), Alarcon Loor, E. N. (Student), Fuentes Ruiz, R. M. (Student), Andrade Apolo, S. N. (Student), Perez Gutierrez, J. J. (Student), Gonzalez Sesme, A. A. (Student), Guaman Tenesaca, J. A. (Student), Maliza Ronquillo, W. H. (Student), Tumbaco Lucas, M. B. (Student), Murillo Azanza, A. A. (Student), Sanchez Villamar, A. A. (Student), Naranjo Anchundia, A. A. (Student), Pesantes Garcia, K. V. (Student), Anda Tumbaco, J. Z. (Student), Zambrano Sanchez, A. L. (Student), Hernandez Bustamante, M. P. (Student), Giler Loor, J. D. (Student), Ramirez Sesme, P. E. (Student), Pinargote Colt, J. G. (Student), Roman Villegas, R. B. (Student), Coba Ruiz, L. L. (Student), Zambrano Rivera, D. A. (Student), Zurita Meza, A. G. (Student), Guerrero Aparicio, R. J. (Student), Hurtado Moreno, A. J. (Student), Huebla Asqui, D. P. (Student), Preciado Tamayo, J. F. (Student), Lindao Vinueza, J. D. (Student), Marquez Quinde, W. A. (Student), Cedeño Contreras, J. C. (Student), Quevedo Dillon, M. D. (Student), Loja Roman, F. R. (Student), Zambrano Peñafiel, M. A. (Student), Guevara Huacon, G. D. (Student), Landeta Pineda, F. M. (Student), Sanchez Ruiz, J. A. (Student), Cortez Caicedo, E. E. (Col), Velasco Rojas, J. A. (Student), Robles Holguin, N. G. (Student), Mora Alcivar, A. A. (Student), Sanchez Chuquisala, L. G. (Student), Arturo Flores, N. A. (Student), Cabezas Jimenez, E. J. (Student), Arteaga Mendez, A. F. (Student), Carrera Flores, G. J. (Student), Freire Moran, P. A. (Student), Sinisterra Troya, G. P. (Student), Rodriguez Palma, J. P. (Student), Pazmiño Castro, F. S. (Student), Bonoso Jimenez, J. M. (Student), Tamay Barrera, M. D. L. A. (Student), Puente Cornejo, G. A. (Student), Rodriguez Zambrano, A. J. (Student), Plaza Tovar, J. S. (Student), Muyon Mejia, K. A. (Student), Correa Ramirez, O. O. (Student), Quimis Vaca, K. F. (Student), Tivanta Salinas, R. J. (Student), Chilan Baque, G. D. (Student), Unamuno Rojas, J. L. (Student), Jimenez Morejon, A. H. (Student), Bustamante Pincay, A. N. (Student), Pozo Abad, A. P. (Student), Coloma Saltos, A. M. (Student), Veliz Granda, E. F. (Student), Yanqui Cambay, F. E. (Student), Naranjo Torres, B. J. (Student), Morales Clemente, A. D. (Student), Loaiza Rodriguez, O. I. (Student), Maridueña Triviño, J. P. (Student), Mejia Velasquez, C. A. (Student), Bravo Santana, H. J. (Student), Acevedo Bedon, L. C. (Student), Mayorga Macias, J. S. (Student), Yagual Yagual, M. M. (Student), Romero Reinoso, A. A. (Student), Pucuna Chuma, D. L. (Student), Cumbe Reyna, A. J. (Student), Arteaga Delgado, E. P. (Student), Coral Camacho, O. I. (Student), Lituma Carreño, C. J. (Student), Llamuca Muñoz, L. A. (Student), Villegas Peralta, E. A. (Student), Garcia Holguin, B. D. (Student), Proaño Guevara, R. A. (Student), Rubio Santos, J. M. (Student), Rodriguez Tumbaco, H. S. (Student), Castillo Vera, G. (Student), Chiquito Barrera, M. S. (Student), Pino Mazzini, C. A. (Student), Rizzo Sarmiento, A. A. (Student), Zuñiga Martinez, M. F. (Student), Cruz Santana, E. M. (Student) & Segarra Rodriguez, J. D. (Student)
7/11/23 → …
Project: Research and Development
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