Exploring Interaction Challenges Between Business Process Management and IT Management

Andrea Flores Vega; Diana Arce Cuesta; Fernando Pesántez Avilés; Juan Cárdenas Tapia

doi:10.1007/978-3-032-12879-9_21

Exploring Interaction Challenges Between Business Process Management and IT Management

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

Digital Transformation has become a fundamental ally in addressing the constant demands faced by Higher Education Institutions (HEI), and it has also introduced complex scenarios that require adaptation in the implementation of business processes and supporting technologies. This research presents the findings of a case study at Politécnica Salesiana University (UPS by IT acronym in Spanish) of Ecuador where, through observations and interviews, the perception of experts in business process analysis and IT was reflected. The results regard the relationships and interdependencies between these two management areas, the tools employed to facilitate interaction, and the challenges present in complex and unpredictable scenarios within an HEI. Likewise, potential support mechanisms to tackle these scenarios are discussed. The results underscore the importance of analyzing the human factor to achieve alignment between Information Technology (IT) Management and Business Process Management.

Original language	English
Title of host publication	Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2
Editors	Alvaro Rocha, Francisco J. García Peñalvo, Ramiro Gonçalves, Alicia García-Holgado, Fernando Moreira
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	218-228
Number of pages	11
ISBN (Print)	9783032128782
DOIs	https://doi.org/10.1007/978-3-032-12879-9_21
State	Published - 2026
Event	19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Salamanca, Spain Duration: 25 Jun 2024 → 28 Jun 2024

Publication series

Name	Lecture Notes in Networks and Systems
Volume	1747 LNNS
ISSN (Print)	2367-3370
ISSN (Electronic)	2367-3389

Conference

Conference	19th Iberian Conference on Information Systems and Technologies, CISTI 2024
Country/Territory	Spain
City	Salamanca
Period	25/06/24 → 28/06/24

Bibliographical note

Publisher Copyright:
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2026.

Keywords

challenges
digital transformation, interaction
information technology management.
process management

Access to Document

10.1007/978-3-032-12879-9_21

Cite this

Flores Vega, A., Arce Cuesta, D., Pesántez Avilés, F., & Cárdenas Tapia, J. (2026). Exploring Interaction Challenges Between Business Process Management and IT Management. In A. Rocha, F. J. García Peñalvo, R. Gonçalves, A. García-Holgado, & F. Moreira (Eds.), Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2 (pp. 218-228). (Lecture Notes in Networks and Systems; Vol. 1747 LNNS). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-032-12879-9_21

Flores Vega, Andrea ; Arce Cuesta, Diana ; Pesántez Avilés, Fernando et al. / Exploring Interaction Challenges Between Business Process Management and IT Management. Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2. editor / Alvaro Rocha ; Francisco J. García Peñalvo ; Ramiro Gonçalves ; Alicia García-Holgado ; Fernando Moreira. Springer Science and Business Media Deutschland GmbH, 2026. pp. 218-228 (Lecture Notes in Networks and Systems).

@inproceedings{bd47b97c9eb84da7be0233f85788a987,

title = "Exploring Interaction Challenges Between Business Process Management and IT Management",

abstract = "Digital Transformation has become a fundamental ally in addressing the constant demands faced by Higher Education Institutions (HEI), and it has also introduced complex scenarios that require adaptation in the implementation of business processes and supporting technologies. This research presents the findings of a case study at Polit{\'e}cnica Salesiana University (UPS by IT acronym in Spanish) of Ecuador where, through observations and interviews, the perception of experts in business process analysis and IT was reflected. The results regard the relationships and interdependencies between these two management areas, the tools employed to facilitate interaction, and the challenges present in complex and unpredictable scenarios within an HEI. Likewise, potential support mechanisms to tackle these scenarios are discussed. The results underscore the importance of analyzing the human factor to achieve alignment between Information Technology (IT) Management and Business Process Management.",

keywords = "challenges, digital transformation, interaction, information technology management., process management",

author = "\{Flores Vega\}, Andrea and \{Arce Cuesta\}, Diana and \{Pes{\'a}ntez Avil{\'e}s\}, Fernando and \{C{\'a}rdenas Tapia\}, Juan",

note = "Publisher Copyright: {\textcopyright} The Author(s), under exclusive license to Springer Nature Switzerland AG 2026.; 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 ; Conference date: 25-06-2024 Through 28-06-2024",

year = "2026",

doi = "10.1007/978-3-032-12879-9\_21",

language = "English",

isbn = "9783032128782",

series = "Lecture Notes in Networks and Systems",

publisher = "Springer Science and Business Media Deutschland GmbH",

pages = "218--228",

editor = "Alvaro Rocha and \{Garc{\'i}a Pe{\~n}alvo\}, \{Francisco J.\} and Ramiro Gon{\c c}alves and Alicia Garc{\'i}a-Holgado and Fernando Moreira",

booktitle = "Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2",

address = "Germany",

}

Flores Vega, A , Arce Cuesta, D , Pesántez Avilés, F & Cárdenas Tapia, J 2026, Exploring Interaction Challenges Between Business Process Management and IT Management. in A Rocha, FJ García Peñalvo, R Gonçalves, A García-Holgado & F Moreira (eds), Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2. Lecture Notes in Networks and Systems, vol. 1747 LNNS, Springer Science and Business Media Deutschland GmbH, pp. 218-228, 19th Iberian Conference on Information Systems and Technologies, CISTI 2024, Salamanca, Spain, 25/06/24. https://doi.org/10.1007/978-3-032-12879-9_21

Exploring Interaction Challenges Between Business Process Management and IT Management. / Flores Vega, Andrea ; Arce Cuesta, Diana ; Pesántez Avilés, Fernando et al.
Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2. ed. / Alvaro Rocha; Francisco J. García Peñalvo; Ramiro Gonçalves; Alicia García-Holgado; Fernando Moreira. Springer Science and Business Media Deutschland GmbH, 2026. p. 218-228 (Lecture Notes in Networks and Systems; Vol. 1747 LNNS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Exploring Interaction Challenges Between Business Process Management and IT Management

AU - Flores Vega, Andrea

AU - Arce Cuesta, Diana

AU - Pesántez Avilés, Fernando

AU - Cárdenas Tapia, Juan

N1 - Publisher Copyright: © The Author(s), under exclusive license to Springer Nature Switzerland AG 2026.

PY - 2026

Y1 - 2026

N2 - Digital Transformation has become a fundamental ally in addressing the constant demands faced by Higher Education Institutions (HEI), and it has also introduced complex scenarios that require adaptation in the implementation of business processes and supporting technologies. This research presents the findings of a case study at Politécnica Salesiana University (UPS by IT acronym in Spanish) of Ecuador where, through observations and interviews, the perception of experts in business process analysis and IT was reflected. The results regard the relationships and interdependencies between these two management areas, the tools employed to facilitate interaction, and the challenges present in complex and unpredictable scenarios within an HEI. Likewise, potential support mechanisms to tackle these scenarios are discussed. The results underscore the importance of analyzing the human factor to achieve alignment between Information Technology (IT) Management and Business Process Management.

AB - Digital Transformation has become a fundamental ally in addressing the constant demands faced by Higher Education Institutions (HEI), and it has also introduced complex scenarios that require adaptation in the implementation of business processes and supporting technologies. This research presents the findings of a case study at Politécnica Salesiana University (UPS by IT acronym in Spanish) of Ecuador where, through observations and interviews, the perception of experts in business process analysis and IT was reflected. The results regard the relationships and interdependencies between these two management areas, the tools employed to facilitate interaction, and the challenges present in complex and unpredictable scenarios within an HEI. Likewise, potential support mechanisms to tackle these scenarios are discussed. The results underscore the importance of analyzing the human factor to achieve alignment between Information Technology (IT) Management and Business Process Management.

KW - challenges

KW - digital transformation, interaction

KW - information technology management.

KW - process management

UR - https://www.scopus.com/pages/publications/105027580321

U2 - 10.1007/978-3-032-12879-9_21

DO - 10.1007/978-3-032-12879-9_21

M3 - Conference contribution

AN - SCOPUS:105027580321

SN - 9783032128782

T3 - Lecture Notes in Networks and Systems

SP - 218

EP - 228

BT - Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2

A2 - Rocha, Alvaro

A2 - García Peñalvo, Francisco J.

A2 - Gonçalves, Ramiro

A2 - García-Holgado, Alicia

A2 - Moreira, Fernando

PB - Springer Science and Business Media Deutschland GmbH

T2 - 19th Iberian Conference on Information Systems and Technologies, CISTI 2024

Y2 - 25 June 2024 through 28 June 2024

ER -

Flores Vega A , Arce Cuesta D , Pesántez Avilés F , Cárdenas Tapia J. Exploring Interaction Challenges Between Business Process Management and IT Management. In Rocha A, García Peñalvo FJ, Gonçalves R, García-Holgado A, Moreira F, editors, Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2. Springer Science and Business Media Deutschland GmbH. 2026. p. 218-228. (Lecture Notes in Networks and Systems). doi: 10.1007/978-3-032-12879-9_21

Exploring Interaction Challenges Between Business Process Management and IT Management

Abstract

Publication series

Conference

Bibliographical note

Keywords

Access to Document

Other files and links

Cite this