Exploring Design Thinking as a Strategy for Business Process Analysis in Higher Education Institutions

Myriam Yunga Barros; Diana Arce Cuesta; Fausto Pacheco Tobar; Fernando Pesántez Avilés; Juan Cárdenas Tapia

doi:10.1007/978-3-032-12879-9_20

Exploring Design Thinking as a Strategy for Business Process Analysis in Higher Education Institutions

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

Business processes play a fundamental role in the Digital Transformation of Higher Education Institutions (HEIs). However, activities, such as the sharing of process understanding, problem identification, and solution design, become challenging in institutions that demand negotiation and generation of ideas among participants with different profiles. In this sense, Design Thinking is presented as a tool to support innovation and exchange ideas for the diverse stages of process modelling. Nevertheless, few studies have explored the use of Design Thinking as a support for the collaborative analysis of business processes [1]. This research presents a case study where a comparison of business process analysis and mapping activities before and after the implementation of Design Thinking was performed on the Digital Transformation project of the Politécnica Salesiana University (UPS, by its acronym in Spanish) in Ecuador. The results show that the use of Design Thinking reduces the time required for business process mapping and speeds up decision-making by providing support for negotiation activities.

Original language	English
Title of host publication	Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2
Editors	Alvaro Rocha, Francisco J. García Peñalvo, Ramiro Gonçalves, Alicia García-Holgado, Fernando Moreira
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	206-217
Number of pages	12
ISBN (Print)	9783032128782
DOIs	https://doi.org/10.1007/978-3-032-12879-9_20
State	Published - 2026
Event	19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Salamanca, Spain Duration: 25 Jun 2024 → 28 Jun 2024

Publication series

Name	Lecture Notes in Networks and Systems
Volume	1747 LNNS
ISSN (Print)	2367-3370
ISSN (Electronic)	2367-3389

Conference

Conference	19th Iberian Conference on Information Systems and Technologies, CISTI 2024
Country/Territory	Spain
City	Salamanca
Period	25/06/24 → 28/06/24

Bibliographical note

Publisher Copyright:
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2026.

Keywords

Business Processes
Design Thinking
Higher Education Institutions

Access to Document

10.1007/978-3-032-12879-9_20

Cite this

Yunga Barros, M., Arce Cuesta, D., Pacheco Tobar, F., Pesántez Avilés, F., & Cárdenas Tapia, J. (2026). Exploring Design Thinking as a Strategy for Business Process Analysis in Higher Education Institutions. In A. Rocha, F. J. García Peñalvo, R. Gonçalves, A. García-Holgado, & F. Moreira (Eds.), Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2 (pp. 206-217). (Lecture Notes in Networks and Systems; Vol. 1747 LNNS). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-032-12879-9_20

Yunga Barros, Myriam ; Arce Cuesta, Diana ; Pacheco Tobar, Fausto et al. / Exploring Design Thinking as a Strategy for Business Process Analysis in Higher Education Institutions. Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2. editor / Alvaro Rocha ; Francisco J. García Peñalvo ; Ramiro Gonçalves ; Alicia García-Holgado ; Fernando Moreira. Springer Science and Business Media Deutschland GmbH, 2026. pp. 206-217 (Lecture Notes in Networks and Systems).

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abstract = "Business processes play a fundamental role in the Digital Transformation of Higher Education Institutions (HEIs). However, activities, such as the sharing of process understanding, problem identification, and solution design, become challenging in institutions that demand negotiation and generation of ideas among participants with different profiles. In this sense, Design Thinking is presented as a tool to support innovation and exchange ideas for the diverse stages of process modelling. Nevertheless, few studies have explored the use of Design Thinking as a support for the collaborative analysis of business processes [1]. This research presents a case study where a comparison of business process analysis and mapping activities before and after the implementation of Design Thinking was performed on the Digital Transformation project of the Polit{\'e}cnica Salesiana University (UPS, by its acronym in Spanish) in Ecuador. The results show that the use of Design Thinking reduces the time required for business process mapping and speeds up decision-making by providing support for negotiation activities.",

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Yunga Barros, M , Arce Cuesta, D , Pacheco Tobar, F , Pesántez Avilés, F & Cárdenas Tapia, J 2026, Exploring Design Thinking as a Strategy for Business Process Analysis in Higher Education Institutions. in A Rocha, FJ García Peñalvo, R Gonçalves, A García-Holgado & F Moreira (eds), Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2. Lecture Notes in Networks and Systems, vol. 1747 LNNS, Springer Science and Business Media Deutschland GmbH, pp. 206-217, 19th Iberian Conference on Information Systems and Technologies, CISTI 2024, Salamanca, Spain, 25/06/24. https://doi.org/10.1007/978-3-032-12879-9_20

Exploring Design Thinking as a Strategy for Business Process Analysis in Higher Education Institutions. / Yunga Barros, Myriam ; Arce Cuesta, Diana ; Pacheco Tobar, Fausto et al.
Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2. ed. / Alvaro Rocha; Francisco J. García Peñalvo; Ramiro Gonçalves; Alicia García-Holgado; Fernando Moreira. Springer Science and Business Media Deutschland GmbH, 2026. p. 206-217 (Lecture Notes in Networks and Systems; Vol. 1747 LNNS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Exploring Design Thinking as a Strategy for Business Process Analysis in Higher Education Institutions

AU - Yunga Barros, Myriam

AU - Arce Cuesta, Diana

AU - Pacheco Tobar, Fausto

AU - Pesántez Avilés, Fernando

AU - Cárdenas Tapia, Juan

N1 - Publisher Copyright: © The Author(s), under exclusive license to Springer Nature Switzerland AG 2026.

PY - 2026

Y1 - 2026

N2 - Business processes play a fundamental role in the Digital Transformation of Higher Education Institutions (HEIs). However, activities, such as the sharing of process understanding, problem identification, and solution design, become challenging in institutions that demand negotiation and generation of ideas among participants with different profiles. In this sense, Design Thinking is presented as a tool to support innovation and exchange ideas for the diverse stages of process modelling. Nevertheless, few studies have explored the use of Design Thinking as a support for the collaborative analysis of business processes [1]. This research presents a case study where a comparison of business process analysis and mapping activities before and after the implementation of Design Thinking was performed on the Digital Transformation project of the Politécnica Salesiana University (UPS, by its acronym in Spanish) in Ecuador. The results show that the use of Design Thinking reduces the time required for business process mapping and speeds up decision-making by providing support for negotiation activities.

AB - Business processes play a fundamental role in the Digital Transformation of Higher Education Institutions (HEIs). However, activities, such as the sharing of process understanding, problem identification, and solution design, become challenging in institutions that demand negotiation and generation of ideas among participants with different profiles. In this sense, Design Thinking is presented as a tool to support innovation and exchange ideas for the diverse stages of process modelling. Nevertheless, few studies have explored the use of Design Thinking as a support for the collaborative analysis of business processes [1]. This research presents a case study where a comparison of business process analysis and mapping activities before and after the implementation of Design Thinking was performed on the Digital Transformation project of the Politécnica Salesiana University (UPS, by its acronym in Spanish) in Ecuador. The results show that the use of Design Thinking reduces the time required for business process mapping and speeds up decision-making by providing support for negotiation activities.

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BT - Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2

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ER -

Yunga Barros M , Arce Cuesta D , Pacheco Tobar F , Pesántez Avilés F , Cárdenas Tapia J. Exploring Design Thinking as a Strategy for Business Process Analysis in Higher Education Institutions. In Rocha A, García Peñalvo FJ, Gonçalves R, García-Holgado A, Moreira F, editors, Proceedings of 19th Iberian Conference on Information Systems and Technologies, CISTI 2024 - Volume 2. Springer Science and Business Media Deutschland GmbH. 2026. p. 206-217. (Lecture Notes in Networks and Systems). doi: 10.1007/978-3-032-12879-9_20

Exploring Design Thinking as a Strategy for Business Process Analysis in Higher Education Institutions

Abstract

Publication series

Conference

Bibliographical note

Keywords

Access to Document

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Cite this