Combining Design Thinking and Agile to Implement Condition Monitoring System: A Case Study on Paper Press Bearings

Nowadays, technologies and strategies to bring processes toward the Industry 4.0 paradigm go beyond simple paper proposals and focus on their implementation. This article presents a case study of University-Business collaboration focused on technology transfer as part of a viable solution to real problems in the company. The objective of the collaborative project was the transfer of knowledge and use of technologies by the research group and, together with the knowledge based on the experience of the company’s maintenance department, to solve a real problem in the industry. Therefore, we set out with the industry the objective of implementing a system for early detection of failures in press bearings to ensure that maintenance personnel performs maintenance actions on time. We combined agile methodologies and design thinking for the implementation because agile methodologies allow controlling the development progressively, and design thinking focuses on the user’s needs. The implementation process was executed in six phases: empathize, ideate, define, test, prototype, and implement. The project was successfully implemented in six months and met industry requirements. Combining agile methodologies and design thinking was fundamental for the implementation, as it was possible to get feedback from industry personnel and to have materialized progress in each meeting.