Collaborative Strategies for Business Process Management at Salesian Polytechnic University

Juan Cárdenas Tapia; Fernando Pesántez Avilés; Diana Arce Cuesta; Jessica Zúñiga García; Andrea Flores Vega

doi:10.1007/978-3-031-33258-6_52

Collaborative Strategies for Business Process Management at Salesian Polytechnic University

Juan Cárdenas Tapia, Fernando Pesántez Avilés, Diana Arce Cuesta, Jessica Zúñiga García, Andrea Flores Vega

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

Business Process Management has been extensively discussed in the literature. However, the collaboration between process analysts, expert users, and decision-makers have been little explored. This is evident when Business Process Management is used as a Digital Transformation conductor. This research aims to generate knowledge for Business Processes Management in collaborative environments. Thus, this research presents an empirical study where collaborative strategies for Business Process Management focused on Digital Transformation were identified and analyzed. This work is framed in an initiative of Digital Transformation of Salesian Polytechnic University (UPS) of Ecuador. Using a case study, this document provides an overview of collaborative activities for process teams. This research reflects the importance of generating cooperative physical spaces, as well as, providing communication strategies. Conducting process lifting sessions was indicated as a good practice. Those results may be useful for process teams and managers of Higher Education who seek process improvement in their institutions.

Original language	English
Title of host publication	Information Technology and Systems - ICITS 2023
Editors	Álvaro Rocha, Carlos Ferrás, Waldo Ibarra
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	573-583
Number of pages	11
ISBN (Print)	9783031332579
DOIs	https://doi.org/10.1007/978-3-031-33258-6_52
State	Published - 2023
Event	International Conference on Information Technology and Systems, ICITS 2023 - Cusco, Peru Duration: 24 Apr 2023 → 26 Apr 2023

Publication series

Name	Lecture Notes in Networks and Systems
Volume	691 LNNS

Conference

Conference	International Conference on Information Technology and Systems, ICITS 2023
Country/Territory	Peru
City	Cusco
Period	24/04/23 → 26/04/23

Bibliographical note

Publisher Copyright:
© 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Keywords

Business Process Management
Collaboration
Digital Transformation

Access to Document

10.1007/978-3-031-33258-6_52

Cite this

Tapia, J. C., Avilés, F. P., Cuesta, D. A., García, J. Z., & Vega, A. F. (2023). Collaborative Strategies for Business Process Management at Salesian Polytechnic University. In Á. Rocha, C. Ferrás, & W. Ibarra (Eds.), Information Technology and Systems - ICITS 2023 (pp. 573-583). (Lecture Notes in Networks and Systems; Vol. 691 LNNS). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-031-33258-6_52

Tapia, Juan Cárdenas ; Avilés, Fernando Pesántez ; Cuesta, Diana Arce et al. / Collaborative Strategies for Business Process Management at Salesian Polytechnic University. Information Technology and Systems - ICITS 2023. editor / Álvaro Rocha ; Carlos Ferrás ; Waldo Ibarra. Springer Science and Business Media Deutschland GmbH, 2023. pp. 573-583 (Lecture Notes in Networks and Systems).

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abstract = "Business Process Management has been extensively discussed in the literature. However, the collaboration between process analysts, expert users, and decision-makers have been little explored. This is evident when Business Process Management is used as a Digital Transformation conductor. This research aims to generate knowledge for Business Processes Management in collaborative environments. Thus, this research presents an empirical study where collaborative strategies for Business Process Management focused on Digital Transformation were identified and analyzed. This work is framed in an initiative of Digital Transformation of Salesian Polytechnic University (UPS) of Ecuador. Using a case study, this document provides an overview of collaborative activities for process teams. This research reflects the importance of generating cooperative physical spaces, as well as, providing communication strategies. Conducting process lifting sessions was indicated as a good practice. Those results may be useful for process teams and managers of Higher Education who seek process improvement in their institutions.",

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Tapia, JC , Avilés, FP , Cuesta, DA , García, JZ & Vega, AF 2023, Collaborative Strategies for Business Process Management at Salesian Polytechnic University. in Á Rocha, C Ferrás & W Ibarra (eds), Information Technology and Systems - ICITS 2023. Lecture Notes in Networks and Systems, vol. 691 LNNS, Springer Science and Business Media Deutschland GmbH, pp. 573-583, International Conference on Information Technology and Systems, ICITS 2023, Cusco, Peru, 24/04/23. https://doi.org/10.1007/978-3-031-33258-6_52

Collaborative Strategies for Business Process Management at Salesian Polytechnic University. / Tapia, Juan Cárdenas ; Avilés, Fernando Pesántez ; Cuesta, Diana Arce et al.
Information Technology and Systems - ICITS 2023. ed. / Álvaro Rocha; Carlos Ferrás; Waldo Ibarra. Springer Science and Business Media Deutschland GmbH, 2023. p. 573-583 (Lecture Notes in Networks and Systems; Vol. 691 LNNS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Avilés, Fernando Pesántez

AU - Cuesta, Diana Arce

AU - García, Jessica Zúñiga

AU - Vega, Andrea Flores

PY - 2023

Y1 - 2023

N2 - Business Process Management has been extensively discussed in the literature. However, the collaboration between process analysts, expert users, and decision-makers have been little explored. This is evident when Business Process Management is used as a Digital Transformation conductor. This research aims to generate knowledge for Business Processes Management in collaborative environments. Thus, this research presents an empirical study where collaborative strategies for Business Process Management focused on Digital Transformation were identified and analyzed. This work is framed in an initiative of Digital Transformation of Salesian Polytechnic University (UPS) of Ecuador. Using a case study, this document provides an overview of collaborative activities for process teams. This research reflects the importance of generating cooperative physical spaces, as well as, providing communication strategies. Conducting process lifting sessions was indicated as a good practice. Those results may be useful for process teams and managers of Higher Education who seek process improvement in their institutions.

AB - Business Process Management has been extensively discussed in the literature. However, the collaboration between process analysts, expert users, and decision-makers have been little explored. This is evident when Business Process Management is used as a Digital Transformation conductor. This research aims to generate knowledge for Business Processes Management in collaborative environments. Thus, this research presents an empirical study where collaborative strategies for Business Process Management focused on Digital Transformation were identified and analyzed. This work is framed in an initiative of Digital Transformation of Salesian Polytechnic University (UPS) of Ecuador. Using a case study, this document provides an overview of collaborative activities for process teams. This research reflects the importance of generating cooperative physical spaces, as well as, providing communication strategies. Conducting process lifting sessions was indicated as a good practice. Those results may be useful for process teams and managers of Higher Education who seek process improvement in their institutions.

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Tapia JC , Avilés FP , Cuesta DA , García JZ , Vega AF. Collaborative Strategies for Business Process Management at Salesian Polytechnic University. In Rocha Á, Ferrás C, Ibarra W, editors, Information Technology and Systems - ICITS 2023. Springer Science and Business Media Deutschland GmbH. 2023. p. 573-583. (Lecture Notes in Networks and Systems). doi: 10.1007/978-3-031-33258-6_52

Collaborative Strategies for Business Process Management at Salesian Polytechnic University

Abstract

Publication series

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Bibliographical note

Keywords

Access to Document

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