Application of BPM to Improve the Process of Creating Commercial Items in a Tracking and Monitoring Company

Shirley Coque; Fernando Sarmiento

doi:10.1007/978-3-031-03884-6_18

Application of BPM to Improve the Process of Creating Commercial Items in a Tracking and Monitoring Company

Shirley Coque, Fernando Sarmiento

Software Engineering and Knowledge Engineering Research Group (GIISIC)

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

This study describes how SM, a company dedicated to the sale of electronic devices with tracking and monitoring, improved its process of creating customized items using BPM. The repetitive steps of the Deming method and the commitment of management were fundamental to determine the roles and functions of those responsible for the process, which made it easier to reassign functions, in addition to the creation of a new role to oversee the entire process. The times of the previous process and the improved process were taken, showing a clear difference in the times of receipt and approval of the items, verification of requirements by different departments, and the release of the items. In this work, a solution was designed, developed, and implemented with BonitaSoft that significantly improved a process whose nature is to adjust to the customer’s requirements.

Original language	English
Title of host publication	Applied Technologies - 3rd International Conference, ICAT 2021, Proceedings
Editors	Miguel Botto-Tobar, Sergio Montes León, Pablo Torres-Carrión, Marcelo Zambrano Vizuete, Benjamin Durakovic
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	239-251
Number of pages	13
ISBN (Print)	9783031038839
DOIs	https://doi.org/10.1007/978-3-031-03884-6_18
State	Published - 2022
Event	3rd International Conference on Applied Technologies, ICAT 2021 - Quito, Ecuador Duration: 27 Oct 2021 → 29 Oct 2021

Publication series

Name	Communications in Computer and Information Science
Volume	1535 CCIS
ISSN (Print)	1865-0929
ISSN (Electronic)	1865-0937

Conference

Conference	3rd International Conference on Applied Technologies, ICAT 2021
Country/Territory	Ecuador
City	Quito
Period	27/10/21 → 29/10/21

Bibliographical note

Publisher Copyright:
© 2022, Springer Nature Switzerland AG.

Keywords

BonitaSoft
BPM
Business process improvement
Business process management

Access to Document

10.1007/978-3-031-03884-6_18

Cite this

Coque, S., & Sarmiento, F. (2022). Application of BPM to Improve the Process of Creating Commercial Items in a Tracking and Monitoring Company. In M. Botto-Tobar, S. Montes León, P. Torres-Carrión, M. Zambrano Vizuete, & B. Durakovic (Eds.), Applied Technologies - 3rd International Conference, ICAT 2021, Proceedings (pp. 239-251). (Communications in Computer and Information Science; Vol. 1535 CCIS). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-031-03884-6_18

Coque, Shirley ; Sarmiento, Fernando. / Application of BPM to Improve the Process of Creating Commercial Items in a Tracking and Monitoring Company. Applied Technologies - 3rd International Conference, ICAT 2021, Proceedings. editor / Miguel Botto-Tobar ; Sergio Montes León ; Pablo Torres-Carrión ; Marcelo Zambrano Vizuete ; Benjamin Durakovic. Springer Science and Business Media Deutschland GmbH, 2022. pp. 239-251 (Communications in Computer and Information Science).

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abstract = "This study describes how SM, a company dedicated to the sale of electronic devices with tracking and monitoring, improved its process of creating customized items using BPM. The repetitive steps of the Deming method and the commitment of management were fundamental to determine the roles and functions of those responsible for the process, which made it easier to reassign functions, in addition to the creation of a new role to oversee the entire process. The times of the previous process and the improved process were taken, showing a clear difference in the times of receipt and approval of the items, verification of requirements by different departments, and the release of the items. In this work, a solution was designed, developed, and implemented with BonitaSoft that significantly improved a process whose nature is to adjust to the customer{\textquoteright}s requirements.",

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Coque, S & Sarmiento, F 2022, Application of BPM to Improve the Process of Creating Commercial Items in a Tracking and Monitoring Company. in M Botto-Tobar, S Montes León, P Torres-Carrión, M Zambrano Vizuete & B Durakovic (eds), Applied Technologies - 3rd International Conference, ICAT 2021, Proceedings. Communications in Computer and Information Science, vol. 1535 CCIS, Springer Science and Business Media Deutschland GmbH, pp. 239-251, 3rd International Conference on Applied Technologies, ICAT 2021, Quito, Ecuador, 27/10/21. https://doi.org/10.1007/978-3-031-03884-6_18

Application of BPM to Improve the Process of Creating Commercial Items in a Tracking and Monitoring Company. / Coque, Shirley; Sarmiento, Fernando.

Applied Technologies - 3rd International Conference, ICAT 2021, Proceedings. ed. / Miguel Botto-Tobar; Sergio Montes León; Pablo Torres-Carrión; Marcelo Zambrano Vizuete; Benjamin Durakovic. Springer Science and Business Media Deutschland GmbH, 2022. p. 239-251 (Communications in Computer and Information Science; Vol. 1535 CCIS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Coque, Shirley

AU - Sarmiento, Fernando

PY - 2022

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N2 - This study describes how SM, a company dedicated to the sale of electronic devices with tracking and monitoring, improved its process of creating customized items using BPM. The repetitive steps of the Deming method and the commitment of management were fundamental to determine the roles and functions of those responsible for the process, which made it easier to reassign functions, in addition to the creation of a new role to oversee the entire process. The times of the previous process and the improved process were taken, showing a clear difference in the times of receipt and approval of the items, verification of requirements by different departments, and the release of the items. In this work, a solution was designed, developed, and implemented with BonitaSoft that significantly improved a process whose nature is to adjust to the customer’s requirements.

AB - This study describes how SM, a company dedicated to the sale of electronic devices with tracking and monitoring, improved its process of creating customized items using BPM. The repetitive steps of the Deming method and the commitment of management were fundamental to determine the roles and functions of those responsible for the process, which made it easier to reassign functions, in addition to the creation of a new role to oversee the entire process. The times of the previous process and the improved process were taken, showing a clear difference in the times of receipt and approval of the items, verification of requirements by different departments, and the release of the items. In this work, a solution was designed, developed, and implemented with BonitaSoft that significantly improved a process whose nature is to adjust to the customer’s requirements.

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KW - Business process management

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Coque S, Sarmiento F. Application of BPM to Improve the Process of Creating Commercial Items in a Tracking and Monitoring Company. In Botto-Tobar M, Montes León S, Torres-Carrión P, Zambrano Vizuete M, Durakovic B, editors, Applied Technologies - 3rd International Conference, ICAT 2021, Proceedings. Springer Science and Business Media Deutschland GmbH. 2022. p. 239-251. (Communications in Computer and Information Science). doi: 10.1007/978-3-031-03884-6_18

Application of BPM to Improve the Process of Creating Commercial Items in a Tracking and Monitoring Company

Abstract

Publication series

Conference

Bibliographical note

Keywords

Access to Document

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Cite this