This study describes how SM, a company dedicated to the sale of electronic devices with tracking and monitoring, improved its process of creating customized items using BPM. The repetitive steps of the Deming method and the commitment of management were fundamental to determine the roles and functions of those responsible for the process, which made it easier to reassign functions, in addition to the creation of a new role to oversee the entire process. The times of the previous process and the improved process were taken, showing a clear difference in the times of receipt and approval of the items, verification of requirements by different departments, and the release of the items. In this work, a solution was designed, developed, and implemented with BonitaSoft that significantly improved a process whose nature is to adjust to the customer’s requirements.
|Title of host publication||Applied Technologies - 3rd International Conference, ICAT 2021, Proceedings|
|Editors||Miguel Botto-Tobar, Sergio Montes León, Pablo Torres-Carrión, Marcelo Zambrano Vizuete, Benjamin Durakovic|
|Publisher||Springer Science and Business Media Deutschland GmbH|
|Number of pages||13|
|State||Published - 2022|
|Event||3rd International Conference on Applied Technologies, ICAT 2021 - Quito, Ecuador|
Duration: 27 Oct 2021 → 29 Oct 2021
|Name||Communications in Computer and Information Science|
|Conference||3rd International Conference on Applied Technologies, ICAT 2021|
|Period||27/10/21 → 29/10/21|
Bibliographical notePublisher Copyright:
© 2022, Springer Nature Switzerland AG.
- Business process improvement
- Business process management