Application of BPM to Improve the Process of Creating Commercial Items in a Tracking and Monitoring Company

Shirley Coque, Fernando Sarmiento

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

This study describes how SM, a company dedicated to the sale of electronic devices with tracking and monitoring, improved its process of creating customized items using BPM. The repetitive steps of the Deming method and the commitment of management were fundamental to determine the roles and functions of those responsible for the process, which made it easier to reassign functions, in addition to the creation of a new role to oversee the entire process. The times of the previous process and the improved process were taken, showing a clear difference in the times of receipt and approval of the items, verification of requirements by different departments, and the release of the items. In this work, a solution was designed, developed, and implemented with BonitaSoft that significantly improved a process whose nature is to adjust to the customer’s requirements.

Original languageEnglish
Title of host publicationApplied Technologies - 3rd International Conference, ICAT 2021, Proceedings
EditorsMiguel Botto-Tobar, Sergio Montes León, Pablo Torres-Carrión, Marcelo Zambrano Vizuete, Benjamin Durakovic
PublisherSpringer Science and Business Media Deutschland GmbH
Pages239-251
Number of pages13
ISBN (Print)9783031038839
DOIs
StatePublished - 2022
Event3rd International Conference on Applied Technologies, ICAT 2021 - Quito, Ecuador
Duration: 27 Oct 202129 Oct 2021

Publication series

NameCommunications in Computer and Information Science
Volume1535 CCIS

Conference

Conference3rd International Conference on Applied Technologies, ICAT 2021
Country/TerritoryEcuador
CityQuito
Period27/10/2129/10/21

Bibliographical note

Publisher Copyright:
© 2022, Springer Nature Switzerland AG.

Keywords

  • BonitaSoft
  • BPM
  • Business process improvement
  • Business process management

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