Work-Family Interaction and Recovery from Stress Experiences in Service Company Workers in Quito During the Pandemic, Year 2021

This non-experimental, cross-sectional, and quantitative research project aimed to analyze the relationship between work-family interaction and stress recovery among service sector employees in Quito during the COVID-19 pandemic (2020-2021). The study addressed the increased occupational stress exacerbated by digitalization and remote work, which often blurred the boundaries between personal and professional life, leading to role conflict and burnout. A correlational design was employed to assess whether the dynamics of interaction (positive and negative) between work and home were linked to employees' ability to recover from stressful experiences. Data collection was conducted online via Google Forms, utilizing two validated instruments: the Survey Work-Home Interaction-Nijmegen (SWING) to measure work-family interaction, and the Recovery Experiences Questionnaire (CER) to evaluate recovery mechanisms such as psychological detachment and relaxation. The sample was non-probabilistic convenience, including workers from the commercial, health, and education sectors who lived with someone and were employed during the pandemic. Statistical analysis was performed using SPSS, employing Pearson correlation and structural equations modeling to explore the association between variables, ultimately aiming to inform integrative policies that enhance work-life balance and stress recovery.<br/><br/><b>Goal</b>: <br/>To determine the influence of work-family interaction factors on recovery from stress experiences among service sector employees in Quito during the 2020-2021 pandemic period.<br/><br/><b>Research lines</b>: <br/>Work, consumption and psychology